Effective Date: July 20, 2026

1. Introduction

Welcome to HydrifyStore (“HydrifyStore”, “Hydrify”, “Company”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of the HydrifyStore website, including all products, services, features, content, and transactions offered through the website.

By accessing, browsing, registering an account, requesting a quotation, or placing an order through HydrifyStore, you agree to be legally bound by these Terms. If you do not agree with any provision of these Terms, you should discontinue using the website immediately.

2. Definitions

For the purpose of these Terms:

  • Website refers to HydrifyStore and all associated web pages.
  • User, Customer, or You refers to any person or entity accessing or using the website.
  • Products include all goods offered for sale, including water purifiers, commercial RO plants, industrial RO systems, spare parts, swimming pool equipment, lighting products, accessories, and related items.
  • Order means a purchase request submitted by a customer through the website.
  • Services include technical support, consultations, installation (where applicable), warranty assistance, and other related services.

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or otherwise legally capable of entering into a binding contract.
  • The information provided by you is accurate and complete.
  • You will update your information whenever necessary.
  • You are authorized to make purchases using the selected payment method.

Business customers represent that they have authority to act on behalf of their organization.

4. User Accounts

You may be required to create an account to access certain features.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting unauthorized access to your account.
  • All activities conducted under your account.
  • Promptly notifying us of any unauthorized use or suspected security breach.

HydrifyStore reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.

5. Product Information

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However:

  • Product images are for illustrative purposes only.
  • Colors may vary depending on display settings.
  • Manufacturers may revise designs or specifications without prior notice.
  • Certain accessories shown in product images may be sold separately.
  • Minor variations shall not constitute defects.

HydrifyStore reserves the right to correct any errors, omissions, or inaccuracies at any time.

6. Pricing

Unless otherwise stated:

  • All prices are displayed in Indian Rupees (INR).
  • Applicable taxes will be charged as required by law.
  • Prices may change without prior notice.
  • Promotional pricing is valid only during the stated promotional period.

Pricing errors may occasionally occur. If an incorrect price is displayed, we reserve the right to cancel or modify the affected order before shipment.

7. Quotations

Any quotation provided by HydrifyStore is valid only for the period specified in the quotation unless otherwise stated.

Quotations do not constitute acceptance of an order until confirmed by HydrifyStore.

8. Orders

Submission of an order does not constitute acceptance.

HydrifyStore reserves the right to:

  • Accept or reject any order.
  • Limit order quantities.
  • Verify customer information.
  • Request additional documentation.
  • Cancel suspected fraudulent transactions.
  • Decline orders where inventory is unavailable.

Customers will be notified where reasonably practicable if an order cannot be fulfilled.

9. Payment

Payment may be made using the payment methods made available on the website.

Orders may not be processed until payment authorization is successfully completed, unless an alternative payment arrangement has been expressly approved.

HydrifyStore reserves the right to suspend or cancel orders where payment cannot be verified.

10. Shipping & Delivery

Delivery timelines provided on the website are estimates only.

Actual delivery may vary due to:

  • Product availability
  • Delivery location
  • Weather conditions
  • Transportation disruptions
  • Government restrictions
  • Force majeure events
  • Courier delays

Risk of loss or damage generally passes to the customer upon delivery to the shipping address.

Customers are responsible for ensuring that delivery information is accurate.

11. Inspection Upon Delivery

Customers should inspect products promptly upon delivery.

Visible shipping damage, shortages, or incorrect items should be reported as soon as reasonably possible after receipt, together with supporting photographs where applicable.

Failure to report issues within a reasonable period may affect available remedies.

12. Installation

Certain commercial and industrial products require professional installation.

Unless expressly stated:

  • Installation charges are not included.
  • Plumbing work is not included.
  • Electrical work is not included.
  • Civil work is not included.
  • Site preparation is the customer’s responsibility.

Improper installation may void applicable warranties.

13. Warranty

Warranty coverage is governed by the warranty terms applicable to each product.

Warranty generally does not cover:

  • Improper installation
  • Accidental damage
  • Negligence
  • Unauthorized repairs
  • Product modification
  • Commercial misuse of domestic products
  • Improper maintenance
  • Normal wear and tear
  • Consumable items
  • Water quality conditions outside recommended operating limits

Warranty claims may require inspection before approval.

14. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by HydrifyStore’s separate Return & Refund Policy.

Approval of any return remains subject to:

  • Product condition
  • Verification
  • Manufacturer guidelines
  • Applicable legal requirements

Certain customized, made-to-order, installation-related, or consumable products may not be eligible for return unless defective or otherwise required by law.

15. Intellectual Property

All content available on HydrifyStore, including but not limited to:

  • Logos
  • Trademarks
  • Product photographs
  • Graphics
  • Website design
  • Layout
  • Icons
  • Catalogues
  • Product descriptions
  • Technical documents
  • Software
  • Source code

is owned by or licensed to HydrifyStore and protected under applicable intellectual property laws.

No content may be copied, reproduced, republished, transmitted, distributed, modified, or commercially exploited without prior written permission.

16. Acceptable Use

Users agree not to:

  • Violate applicable laws.
  • Submit false information.
  • Attempt unauthorized access.
  • Interfere with website security.
  • Upload malicious software.
  • Reverse engineer website functionality.
  • Harvest customer information.
  • Use automated scraping tools without permission.
  • Engage in fraudulent purchasing.
  • Misrepresent affiliations.

Violation may result in suspension, legal action, and cancellation of orders.

17. User Reviews

Customers may submit product reviews based on genuine purchasing experiences.

HydrifyStore reserves the right to remove reviews that are:

  • False
  • Defamatory
  • Offensive
  • Misleading
  • Promotional
  • Spam
  • Illegal
  • Infringing upon third-party rights

18. Third-Party Services

HydrifyStore may integrate with third-party providers including:

  • Payment gateways
  • Logistics companies
  • Installation partners
  • Marketing platforms
  • Communication providers

HydrifyStore is not responsible for interruptions, delays, or failures attributable solely to third-party services.

19. Limitation of Liability

To the maximum extent permitted by applicable law, HydrifyStore shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Business interruption
  • Data loss
  • Loss of goodwill
  • Delay-related losses
  • Special or punitive damages

Where liability cannot legally be excluded, HydrifyStore’s aggregate liability shall generally not exceed the amount paid by the customer for the relevant product or service giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

20. Indemnification

You agree to indemnify and hold harmless HydrifyStore, its directors, employees, affiliates, suppliers, and service providers against claims, losses, damages, liabilities, costs, and expenses arising from:

  • Your breach of these Terms.
  • Misuse of the website.
  • Violation of applicable laws.
  • Infringement of third-party rights.

21. Force Majeure

HydrifyStore shall not be liable for delays or failures resulting from circumstances beyond its reasonable control, including:

  • Natural disasters
  • Floods
  • Fire
  • Earthquakes
  • War
  • Civil disturbances
  • Government actions
  • Pandemics
  • Labor disputes
  • Transportation disruptions
  • Internet outages
  • Power failures

Performance shall resume once the relevant event ceases.

22. Suspension and Termination

HydrifyStore may suspend or terminate access to the website without prior notice where necessary to:

  • Protect website security.
  • Prevent fraud.
  • Comply with legal obligations.
  • Investigate suspected misconduct.
  • Maintain operational integrity.

Termination does not affect accrued rights or obligations.

23. Privacy

Use of personal information is governed by the HydrifyStore Privacy Policy, which forms an integral part of these Terms.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or use of the website shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the location of HydrifyStore’s principal place of business, unless otherwise required by applicable law.

25. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

26. Waiver

Failure by HydrifyStore to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available under law.

27. Entire Agreement

These Terms, together with the Privacy Policy and any other policies published on the website, constitute the entire agreement between HydrifyStore and the customer concerning use of the website and purchases made through it.

28. Amendments

HydrifyStore reserves the right to modify these Terms at any time.

Updated versions will be published on the website together with the revised Effective Date. Continued use of the website after publication constitutes acceptance of the revised Terms.

29. Contact Information

For any questions regarding these Terms & Conditions, order-related matters, legal notices, or customer support, please contact HydrifyStore using the official contact details published on the website.

30. Acceptance

By accessing or using HydrifyStore, creating an account, requesting a quotation, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.