Effective Date: July 20, 2026

1. Introduction

Welcome to HydrifyStore (“HydrifyStore”, “Hydrify”, “Company”, “we”, “our”, or “us”). We value your trust and are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, process, disclose, store, and protect your information when you visit our website, create an account, purchase products, request quotations, subscribe to our communications, or otherwise interact with our services.

By accessing or using HydrifyStore, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

If you do not agree with this Privacy Policy, please discontinue use of our website and services.

2. Scope

This Privacy Policy applies to all visitors, customers, suppliers, business partners, dealers, distributors, contractors, and users of HydrifyStore, including individuals who access our website through desktop computers, mobile devices, tablets, or other electronic devices.

This Policy covers all products and services offered by HydrifyStore, including but not limited to:

  • Domestic Water Purifiers
  • Commercial RO Plants
  • Industrial RO Systems
  • Water Treatment Equipment
  • Swimming Pool Equipment
  • Swimming Pool Lighting
  • Water Softeners
  • RO Membranes
  • Filters and Cartridges
  • Pumps and Motors
  • UV Systems
  • RO Spare Parts
  • Accessories and Consumables

3. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

A. Personal Information

You may voluntarily provide:

  • Full Name
  • Email Address
  • Mobile Number
  • Company Name
  • Billing Address
  • Shipping Address
  • State and Country
  • GST Number
  • Business Registration Information
  • Customer Support Communications

B. Order Information

When placing an order, we may collect:

  • Ordered Products
  • Quantity
  • Order Value
  • Invoice Details
  • Shipping Preferences
  • Delivery Instructions
  • Payment Status
  • Order History

C. Technical Information

Our systems automatically collect technical information including:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Screen Resolution
  • Time Zone
  • Website Pages Visited
  • Referring URLs
  • Clickstream Data
  • Session Duration

D. Cookies and Similar Technologies

We use cookies and related technologies to:

  • Maintain shopping carts
  • Remember user preferences
  • Improve website performance
  • Analyze visitor behavior
  • Enhance website security
  • Measure advertising performance
  • Personalize user experience

You may disable cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.

4. How We Collect Information

Information may be collected when you:

  • Visit our website
  • Register an account
  • Place an order
  • Request a quotation
  • Subscribe to newsletters
  • Contact customer support
  • Submit product reviews
  • Participate in surveys
  • Communicate through email, phone, WhatsApp, or social media
  • Interact with marketing campaigns

5. Purpose of Collection

We process your information for legitimate business purposes, including:

Order Processing

  • Process orders
  • Confirm purchases
  • Generate invoices
  • Arrange deliveries
  • Provide shipping updates

Customer Support

  • Respond to enquiries
  • Resolve complaints
  • Process warranty requests
  • Assist with installation queries
  • Provide technical support

Business Operations

  • Inventory management
  • Fraud prevention
  • Risk assessment
  • Accounting and taxation
  • Regulatory compliance

Website Improvement

  • Improve website functionality
  • Monitor performance
  • Analyze customer preferences
  • Develop new products and services
  • Enhance user experience

Marketing

Subject to applicable law, we may send information regarding:

  • Product launches
  • Promotional campaigns
  • Discount offers
  • Industry updates
  • Maintenance reminders
  • New arrivals

You may unsubscribe from promotional communications at any time.

6. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection against fraud and abuse

7. Payment Information

Payments are processed through secure third-party payment service providers.

HydrifyStore does not store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, internet banking credentials, or other sensitive payment authentication information on its own servers.

Payment processing is subject to the privacy and security practices of the respective payment provider.

8. Sharing of Information

We do not sell, trade, or rent your personal information.

Information may be shared only where reasonably necessary with:

  • Payment Gateway Providers
  • Logistics and Courier Partners
  • Installation Partners
  • Cloud Hosting Providers
  • Technology Service Providers
  • Marketing Service Providers
  • Accounting and Audit Professionals
  • Legal Advisors
  • Government Authorities where required by law

Each service provider is expected to process information only for the services they perform on our behalf.

9. International Data Transfers

Some technology service providers may process information using servers located outside India.

Where such transfers occur, we take reasonable measures to ensure that appropriate safeguards are implemented to protect your information.

10. Data Security

HydrifyStore implements commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include:

  • SSL Encryption
  • Secure Hosting Infrastructure
  • Firewall Protection
  • Malware Monitoring
  • Access Controls
  • Administrative Authentication
  • Regular Software Updates
  • Data Backup Procedures

While we strive to maintain appropriate security, no system connected to the internet can guarantee absolute security.

11. Data Retention

Personal information is retained only for as long as necessary to:

  • Complete transactions
  • Maintain customer accounts
  • Provide after-sales support
  • Fulfill warranty obligations
  • Meet accounting requirements
  • Comply with applicable laws
  • Resolve disputes
  • Enforce contractual rights

Information that is no longer required may be securely deleted or anonymized.

12. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update account information
  • Request deletion of eligible personal information
  • Withdraw marketing consent
  • Request clarification regarding processing activities

Certain requests may be declined where retention is required by law or necessary for legitimate business purposes.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

HydrifyStore does not control and is not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of those third parties before providing personal information.

14. Children’s Privacy

HydrifyStore is intended for individuals capable of entering into legally binding contracts.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate authorization, reasonable steps will be taken to remove it.

15. Product Reviews and User Content

If you submit product reviews, ratings, testimonials, photographs, or other content through our website, such submissions may become publicly visible.

Please avoid including confidential or sensitive personal information in publicly accessible content.

16. Business Transfers

In the event of a merger, acquisition, restructuring, investment, sale of assets, or other corporate transaction, customer information may be transferred as part of the business assets, subject to applicable legal requirements.

17. Compliance with Law

We may disclose information where required to:

  • Comply with legal obligations
  • Respond to lawful governmental requests
  • Enforce our Terms and Conditions
  • Prevent fraud
  • Protect customer safety
  • Protect the rights or property of HydrifyStore

18. Changes to this Privacy Policy

HydrifyStore reserves the right to revise this Privacy Policy at any time.

Any updates will be published on this page together with the revised Effective Date. Continued use of our website following publication of revised terms constitutes acceptance of the updated Privacy Policy.

19. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us through the contact details provided on the HydrifyStore website.

We will make reasonable efforts to respond to legitimate privacy-related enquiries in a timely manner.

20. Acceptance

By accessing, browsing, registering on, or purchasing from HydrifyStore, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, storage, and use of your information in accordance with its terms.